The Medicare Administrative Contractor (MAC) Satisfaction Indicator is the best way to share your opinion of our service directly to the Centers for Medicare & Medicaid Services. This survey should only take about 10 minutes of your time and helps us understand how we can better serve you.
To take the survey beginning Monday, March 12, 2018, click here.
If you would like us to contact you about your responses to the 2018 survey, send your name, telephone number, and email address to Education@novitas-solutions.com (optional).
We found your 2017 feedback helpful, and we made improvements to our services.
Here are some highlights of changes and enhancements made to our website as a result of your feedback in 2017:
- Added a "Was this page helpful?" feature to all content pages to enlist real-time website feedback
- Redesigned new information centers for Enrollment, Appeals and Claims to assist with website navigation
- Enhanced and expanded many of our self-service lookup tools
Thank you for your feedback.